Most tours start in Almaty. The meeting point and departure time are arranged in advance. Depending on the tour itinerary, pickup can be arranged from the Rentacars office, your hotel, or another convenient location in Almaty.

We use comfortable 4WD SUVs and minivans for our tours. The vehicle is selected based on the route, road conditions, and the number of travelers.

Yes, our tours are suitable for families with children. When booking, please let us know your child’s age — we’ll recommend a suitable route and provide a child car seat if needed.

Any possible additional costs are specified in the tour description. Meals, entrance tickets, and optional activities are paid separately unless they are included in the tour price.

The services included depend on the selected route. The tour price may include:

• transportation by a comfortable 4WD SUV or minivan;

• fuel;

• driver or guide services;

• entrance tickets;

• cable car tickets;

• lunch at the Tary Ethno Village;

• other services specified in the tour itinerary.

Before booking, we recommend checking the description of your selected tour for the exact list of included services.

Yes, English-speaking guides are available for our tours. Please let us know when booking if you require an English-speaking guide.

Your safety is always our top priority. In case of bad weather, the tour route may be changed, rescheduled to another date, or replaced with a safer alternative. We’ll discuss and agree on any changes with you in advance.

Yes, in some cases, the route can be adjusted: add places of interest, change the duration of the trip, or select an individual program. The possibility of changes depends on the route, weather and road conditions.

We recommend taking comfortable clothes and shoes for the weather, a hat, sunscreen, drinking water and documents. Warm clothes are useful for mountain routes, even if it is hot in Almaty.

The number of participants depends on the chosen car and the program. SUVs are used for small groups, and roomy minivans are used for families and companies.

You can book a tour on the Rentacars website or write to us on WhatsApp. Specify the desired date, route, number of participants, and the need for an English-speaking guide or child safety seat. The manager will clarify the details and confirm the booking.