Car rental conditions

Driver Requirements

You need to be at least 19 years old with a valid driver’s license and at least 1 year of driving experience. Some vehicles are available only to drivers aged 21 or older, with a minimum of 3 years of driving experience.

Documents You’ll Need

For citizens of Kazakhstan and CIS countries, simply bring your ID or passport and driver’s license. The same applies to countries that have signed the Vienna Convention on Road Traffic. If your country isn’t on that list, you’ll need an international driver’s license.

Payment Methods

We accept payments in tenge, either by cash or card. For rental extensions, you can request an invoice through Kaspi for easy remote payment. You can also pay in installments using Kaspi Red.
To secure your booking, a 30% deposit is required upfront. Before your rental begins, the full amount must be paid. If you return the car earlier than planned, we’ll recalculate the cost and refund the difference.

Security Deposit

A refundable security deposit is required before you start your rental. It covers any fines or damages during your rental period. If no issues arise, your deposit will be refunded within two weeks, which allows us time to check for fines and inspect the car for damages. If any fines or damages occur, the exact amount will be deducted, and the rest refunded.
The deposit amount depends on the vehicle class and model. You can find the specific deposit amount on each car’s page. For more information, check our article: “Why Car Rentals Require a Deposit and How to Get It Back.”

Car Insurance

All our cars are covered by Mandatory Third Party Liability and Casualty and Collision Insurance programs. For added peace of mind, you can purchase extra insurance packages. This may feel like an unnecessary cost, but it can save you from bigger expenses in case of an emergency.

Who Can Drive the Car?

Only the people listed in the rental agreement can drive the car. Up to three drivers can be included per vehicle. Need more? You can add extra drivers for a small fee.

Rental Duration

Our cars are available for daily rentals. We don’t offer rentals for less than one day. Your rental period begins when you sign the vehicle handover agreement.
Make sure to return the car at the time agreed in your contract. If you’re an hour late or more, you’ll be charged for an additional day.

Where Can You Drive?

Feel free to drive anywhere within the city. If you plan to leave the city, just let us know with a quick call or message. This helps us keep you safe, as our fleet management system might lock the car if it suspects unauthorized travel. Also, some roads outside the city may require extra vehicle maintenance, so we may charge an additional fee for certain routes.

What Fuel Should You Use?

For the best experience, we recommend fueling with 95-octane at Sinooil, Helios, Nomad Oil, or Royal Petrol stations.